People using health and social services as equal partners is often referred to as ‘Person Centred Care’.

Person Centred Care is not just giving people whatever they want or providing information. It is about listening, understanding, anticipating, suggesting, planning, developing and monitoring care to make sure it meets needs.

It means putting people and their families at the centre of decisions. Seeing clients as the experts and working with the appropriate professionals to get the best outcomes.

Person-centred care is about considering people’s desires, values, family situations, social circumstances and lifestyles;  seeing the person as an individual, listening to their stories, picking up on their cues and developing  appropriate solutions and activities.

Being compassionate, thinking about things from the person’s point of view and being respectful are all key.

Family traditions

Finding out that a person had a role year after year,  lets you know that it probably sits very deep in that person.  If you watch and listen carefully you will hear cues because muscle memory will be twitching to get busy- even when the person may not be verbalising or remembering fully.

One of our favourite outcomes is to help people fulfil their calling and this is one such happy story for our client in Canterbury

Christmas is one of those times when people have their jobs.  Our job is to help make sure our clients can continue those traditions.

Baking the Christmas Cake

For people who live alone it is easy to give activities up ‘because you are not safe on your feet’ or ‘you’re unsure’ or ‘it’s not safe’ or even because you messed it up last time and “someone else could do a better job” but because we deliver person centred care and because the same carer visits each client we know when to encourage clients not to give up. (For more on cooking when the gas has been turned off because people are deemed unsafe in the kitchen see our blogs on slow cooking)

Having the same carer to help  means we know what our clients love, we know their capabilities and how to encourage.

We explain that ‘Companionship care is about supporting you to be you and to do the things you love to do.  There is no reason to give up the things you are proud of.’

Our carer said “It’s always an absolute pleasure to spend time – she’s a lovely lady with a fantastic sense of humour. I feel very proud to work for, and with, such lovely people”


There were moments in the regular home-help visits, going back as far as October,  when this cake was under discussion. Recipes were found and discussed with plenty of reminiscing, then there was the shopping and then planning the bake.

The client knew exactly what works best, she has processes she has perfected and special equipment.

Person centred care at Christmas means mixing the Christmas cake


After all the years of experience, this cake almost made itself – some things are easier to remember than others!

The home still smells wonderful. The cake is being fed currently and awaits the decorating over the next few visits.

Person centred care at Christmas means baking the Christmas cake

ready for the oven

Our client feels super proud of herself and feels useful. Knowing she has contributed as only she can feels amazing even if she’s super humble and will still ask “is it alright?”

Person centred care at Christmas means baking the Christmas cake

In it goes